Whiteboard
Practise the diagrams interviewers ask for: insurance process maps, BPMN diagrams and swimlanes. Add shapes from the palette, drag them into place, and drag the round handle on a selected shape onto another shape to connect them. Your drawing is saved in this browser.
BPMN in five minutes
BPMN (Business Process Model and Notation) is the standard way to draw business processes. A swimlane diagram puts each step in the lane of the role that does it, so hand-offs between people, teams and systems are easy to see.
A participant (pool) split into roles (lanes); steps sit in the lane of whoever does them
Thin circle: what triggers the process
Envelope: a message is received, such as a claim intimation
Clock: a wait or a deadline, such as the 3-hour discharge SLA
Thick circle: an outcome of the process
Rounded box: a unit of work done by the lane's role
Diamond with X: exactly one path is taken
Diamond with +: all paths run at the same time, then join
A document or data used by a task
Solid arrow: the order of steps within a pool. Dashed arrow: a message between separate pools or organisations.
Tips for interviews
- Agree the scope first: where the process starts and ends, and which roles are involved. Those become your events and lanes.
- Name tasks as verb + noun ("Review pre-auth", "Pay garage") and label every gateway path.
- Show the unhappy paths an interviewer will ask about: declined claims, referrals, timeouts.
- Mark SLAs and system touchpoints with notes or timer events; that is where BA value shows.
- Keep it to one screen. If it grows, split it into sub-processes.